Rock Island Technology Solutions

Customers that have made the two necessary changes to their email programs may still be experiencing issues with sending or receiving email.

The most common cause for this is that SSL is enabled for SMTP, POP3 and/or IMAP.
To resolve this issue one of two things must be done.

1) Disable SSL for SMTP, POP3, or IMAP... OR
2) Change the port number for SMTP, POP3 or IMAP. (if you wish to continue to use SSL)

The instructions below show you how to DISABLE SSL, if you wish to continue with SSL then you need to be sure the port numbers are correct in your email program. Some email prorgrams properly change the port numbers when you enable or disable SSL, others do not!

To summarize, here are the port type and port numbers. SMTP is for SENDING, POP3 and IMAP relate to RECEIVING. You will either be setup for POP3 or IMAP, but not both.

If SSL is enabled
SMTP = 465
POP3 = 995
IMAP = 993

If SSL is disabled
SMTP = 25
POP3 = 110
IMAP = 143

Outlook Express: (also Outlook 2000)

1) Tools, then Accounts
2) Mail (tab) select the account you are working with in the window below the tabs
3) Properties
4) Advanced (tab)
5) Uncheck "This server requires a secure connection"
6) Uncheck "This server requires a secure connection"
7) Click "OK

Windows Mail (Vista Systems)

1) Tools, then Accounts
2) Select your Rock Island account 3) Properties
4) Advanced (tab)
5) Uncheck "This server requires a secure connection SSL"
6) Uncheck "This server requires a secure connection SSL"
7) Click "OK" then "Close"

Windows Live (NOT THE ONLINE VERSION!) (Windows 7 Systems)

1) Right mouse click the account you want to update, Select "Properties"
2) Advanced (tab)
3) Uncheck "This server requires a secure connection SSL"
4) Uncheck "This server requires a secure connection SSL"
5) Click "OK"

Office Outlook 2003 (version 10):

1) Select "Tools"
2) Select "E-mail Accounts"
3) Select "View or change existing e-mail accounts" click "Next"
4) Click "Change" (button)
5) More Settings (button)
7) Advanced (tab)
8) Uncheck "This server requires a secure connection SSL"
9) Uncheck "This server requires a secure connection SSL"
10) Click "OK"
11) Click "Next"
12) Click "Finish"

Office Outlook 2007 (version 12):

1) Select "Tools"
2) Select "Account Settings"
3) Select Account you wish to update then click "Change"
4) More Settings (button)
5) Advanced (tab)
6) Uncheck "This server requires an encrypted connection SSL"
7) Change "Use the following type of encrypted connection" to NONE
8) Click "OK"
9) Click "Next"
10) Click "Finish"

Apple/Mac Mail OSX 10.4

1) Click "Preferences" on menu
2) Select the appropriate account under "Accounts"
3) Click "Account Information" tab
4) Select "Server Settings"
5) Uncheck "Use Secure Sockets Layer SSL"
6) Click "OK"

Apple/Mac Mail OSX 10.5

1) Click "Preferences" on menu
2) Select the appropriate account under "Accounts"
3) Click "Account Information" tab
4) Select shown server under "Outgoing Mail Server (SMTP)"
5) Select "Edit Server List"
6) Click "Advanced"
7) Uncheck "Use Secure Sockets Layer SSL
8) Click "OK"

Apple Entourage

1) Click Tools
2) Select "Accounts"
3) Select the appropriate account you want to update and click "edit"
4) Click the button "Click here for advanced sending options"
5) Uncheck "This XXXX service requires a secure connection (SSL)"
6) Uncheck "SMTP service requires a secure connection (SSL)"
7) Close the window by clicking the upper left corner of the window
8) Click OK to close the Edit Account window.
9) Click the red X icon to close the "Accounts" window.