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Rock Island customers have access to live telephone support between the hours of 9am and 5pm Monday through Friday Please call our support group at 1-360-378-5884, be sure you are at your computer when you call. |
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Online Support
Remote Support Session. Use Rock Island's remote support tool to allow our support team quickly resolve issues with your computer. This service allows our support group to remotely control your computer using state of the art remote support technology. Remote Support Portal Use our Online Account Management system to view your services, pay your bills and update your payment methods. Account Management |
Knowledge Base
Search our online Knowledge Base for answers to common questions and problems. 
Rock Island Speed Test
Check your DSL or Dial-Up speed with Rock Island's own speed test server. To launch the Rock Island Speed Test application, click the button below. 
Rock Island TurboNet When you first connect to the TurboNet system you will be prompted to enter your Username and Password. You must use your full Rock Island email address as the username to properly connect. For example: jondoe@rockisland.com, for the password field use your dial-up password. Documentation for Rock Island TurboNet is under the Documents column on the right. Windows System Requirements
To download the Windows Acceleration software click here |
Documents & Policies
In order to view PDF files you must have Adobe Acrobat Reader installed on your computer. The reader is free to download from the Adobe website, just click here to get it. Policies Internet Service Agreement (updated) |
| Copyright © 2011 Rock Island Inc. |