Rock Island Technology Solutions

Rock Island customers have access to live telephone support between the hours of 9am and 5pm Monday through Friday. Please call our support group at 360-378-5884, be sure you are at your computer when you call.

Online Support

Forgot your password? If you still have the ability to check your email you can request your password be sent to your email account by using our "Password Retrieval" utility.

If you cannot check your email you will need to contact our 24hr support group at 1-866-695-7611.

Use our NEW Customer Control Panel to...

Manage Your Spam Filter Settings

Access your Web Mail Interface

Access Your Account & Billing Information

Manage Your Newsletter Subscriptions

Change Your Password

Enable or Disable Your Vacation Responder

Check your Mailbox Size & Limit

Check your Website Size & Limit

Knowledge Base

Search our online Knowledge Base for answers to common questions and problems.

Rock Island Speed Test

Check your DSL or Dial-Up speed with Rock Island's own speed test server.

This speed applet works using the official java.com plugin! If you have not already done so, we recommend you install the java.com plugin.

The Microsoft JVM bundled with Internet Explorer, is NOT supported.
To run the Rock Island Speed Test application, click the button below.

Rock Island TurboNet

When you first connect to the TurboNet system you will be prompted to enter your Username and Password.

You must use your full Rock Island email address as the username to properly connect. For example: jondoe@rockisland.com, for the password field use your dial-up password.

Documentation for Rock Island TurboNet is under the Documents column on the right.

Windows System Requirements

Windows 98/ME/2000/XP
At least 25 MB of disk space
32 MB of Memory (RAM)

Supported Web browser, including:

Internet Explorer 5.0 or later
Netscape 4.7 or later
Opera, Mozilla or Firefox

Some browsers may need to be configured manually.

To download the Windows Acceleration software click here

Macintosh System Requirements

OS X 10.2 or later
At least 25 MB of disk space
128 MB of Memory (RAM)

Supported Web browser, including:

Internet Explorer 5.2 or later
Safari 1.2 or later

MAC OS 9.2 and earlier are NOT supported

To download the Macintosh Acceleration software hold down your "Control" key and click here then choose save to disk. Save the disk image to your Desktop.

Documents & Policies

In order to view PDF files you must have Adobe Acrobat Reader installed on your computer. The reader is free to download from the Adobe website, just click here to get it.

Internet Services

Sign-Up

Quick Setup Quide

Domain & Hosting Services

Sign-Up

TurboNet Help Documents

TurboNet Help

Windows Programs

Win-XP Dial-Up

Win 95/98 Dial-Up

WinME Dial-Up

Internet Explorer Setup

NT 4 Dial-Up

Outlook 2000 Setup

Outlook Express Setup

PC HTML Upload - WSFTP

Macintosh Programs

Dial Configuration

Eudora Download & Setup

Outlook Express Setup

Mac HTML Upload - Fetch

Policies

Internet Service Agreement

Acceptable Use Policy

Unlimited Dial-Up Policy

Payment Policies

Privacy Policy (updated)

ACH Auto Debit Forms

eCheck Single Payment

eCheck Recurring Payment