Rock Island Technology Solutions

Rock Island is in the process of making significant upgrades to it's email system. As a result of these upgrades two changes will be necessary for your email program. Many customers already have these necessary changes in place. We want to be sure all customers are set up properly prior to the March 11th email migration process.

Please Note: If you ONLY use our Web Mail system to send and receive email, you only need to remember the following: Use your FULL email address to login to the web mail system. The login page will have a reminder just in case you forget.

To update your email program to use your full email address as your username and to enable SMTP Authentication please follow the steps shown below for your specific email program.

These instructions are also in PDF format so you may download and print them out.

Outlook Express: (also Outlook 2000)

1) Tools, then Accounts
2) Mail (tab) select the account you are working with in the window below the tabs
3) Properties
4) Servers (tab)
5) Under "Account Name" add @rockisland.com to your username shown in the box.
6) Check "My server requires authentication"
7) Click "OK

Windows Mail (Vista Systems)

1) Tools, then Accounts
2) Properties
3) Servers (tab)
4) Under "E-mail username" add @rockisland.com to your username shown in the box
5) Under "Outgoing Server" check the box "My server requires Authentication"
6) Click "OK" then "Close"

Windows Live (Windows 7 Systems)

1) Right mouse click the account you want to update, Select "Properties"
2) Servers (tab)
3) Under "Incoming Mail Server" add @rockisland.com to username shown in box
4) Under "Outgoing Mail Server" check the box "My server requires Authentication"
5) Click "OK"

Office Outlook 2003 (version 10):

1) Select "Tools"
2) Select "E-mail Accounts"
3) Select "View or change existing e-mail accounts" click "Next"
4) Click "Change" (button)
5) Under "User Name" add @rockisland.com to your username shown in the box.

MAKE SURE 'SPA' IS NOT CHECKED (lower left hand corner)

6) More Settings (button)
7) Outgoing Server (tab)
8) Check "My outgoing server (SMTP) requires authentication"
9) Slect "Use same settings as my incoming server"
10) Click "OK"
11) Click "Next"
12) Click "Finish"

Office Outlook 2007 (version 12):

1) Select "Tools"
2) Select "Account Settings"
3) Select Account you wish to update then click "Change"
4) Under "User Name" add @rockisland.com to your username shown in the box.

MAKE SURE 'SPA' IS NOT CHECKED (lower left hand corner)

5) More Settings (button)
6) Outgoing Server (tab)
7) Check "My outgoing server (SMTP) requires authentication"
8) Slect "Use same settings as my incoming server"
9) Click "OK"
10) Click "Next"
11) Click "Finish"

Eudora:

1) Tools
2) Options
3) Checking Mail (category)
4) Under "User Name" add @rockisland.com to your username shown in the box.
5) Getting Started (category)
6) Check "Allow Authentication"
7) Click "OK"

Thunderbird:

1) Tools
2) Account Settings
3) Server Settings
4) Under "User Name" add @rockisland.com to your username shown in the box.
5) Outgoing Server (SMTP)
6) Select smtp.rockisland.com server in window, click EDIT
7) Check "Use Name and Password" box
8) Click OK
9) Click OK

Apple/Mac Mail OSX 10.4

1) Click "Preferences" on menu
2) Select the appropriate account under "Accounts"
3) Click "Account Information" tab
4) Under "User Name" add @rockisland.com to your username shown in the box.
5) Select "Server Settings"
6) Select "Password" from Authentication drop down list
7) Enter your full email address under "User Name" and your password in the "Password" box.
8) Click "OK"

Apple/Mac Mail OSX 10.5

1) Click "Preferences" on menu
2) Select the appropriate account under "Accounts"
3) Click "Account Information" tab
4) Under "User Name" add @rockisland.com to your username shown in the box.
5) Select shown server under "Outgoing Mail Server (SMTP)"
6) Select "Edit Server List"
7) Click "Advanced"
8) Select "Password" from Authentication drop down list
9) Enter your full email address under "User Name" and your password in the "Password" box.
10) Click "OK"

Apple Entourage

1) Click Tools
2) Select "Accounts"
3) Select the appropriate account you want to update and click "edit"
4) Under "Account ID" add @rockisland.com to your username shown in the box
5) Click the button "Click here for advanced sending options"
6) Check the box "SMTP server requires Authentication"
7) Select button "Use same settings as receiving mail server"
8) Close the window by clicking the upper left corner of the window
9) Click OK to close the Edit Account window.
10) Click the red X icon to close the "Accounts" window.

iPhone / iTouch

1) Select "Settings"
2) Select "Mail, Contacts, Calendars"
3) Under Accounts, select which Rock Island account you want to modify
4) Under "Incoming Mail Server" update "User Name" to show full email address
5) Under "Outgoing Mail Server" Select smtp.rockisland.com, then select entry under "Primary SMTP Server"
6) Update "User Name" to show full email address