Rock Island Technology Solutions

Online Credit Card Payment Setup

To setup recurring or one time credit card payments is fairly straight forward. The first thing you need to do is login to the account manager interface from our support site.

Once you have logged into the Account Manager you should be at the "Customer Snapshot" page. On the left hand side you will have several links available, one is labeled "Credit Card Info", if you select this link and do not have a credit card address setup, the system will prompt you to enter this information.

It is very important that you use the proper name and address that your credit card company uses, otherwise the credit card will not be processed. Once you have entered your credit card billing address information, click the "Change Address" button to save your entries. You can now click the "Credit Card Info" link to select the credit card you are going to pay your bills with.

You have a choice between Visa and MasterCard, there is a Visa-Debit and MasterCard-Debit option if your Visa or Mastercard is a debit card and not a standard credit card.

Select the card you want to use and enter the credit card number, expiration date and verify the name is exactly the same as what is printed on your credit card. Click Update when you are satisfied everything is correct.

Single payment or automatic monthly payment?

Automatic Monthly Payment

If you wish to have your monthly bill paid automatically by your credit card you have one more step to complete. You need to change your statement method from "Paper" or "Email" to "Credit Card", once you change your statement method to Credit Card your payments will be made automatically each month using the credit card you specified on the Credit Card Info page.

To change your Statement Method, click the "Statement Method" link on the left hand side of the page, select "Credit Card" and press the "Update" button. You are now setup to pay your monthly invoice by Credit Card!

If you later decide you want to stop automatic credit card payments you can change your statement method back to Email or Paper (we prefer you use email statements to save on mailing costs).

Manual Single Payment

If you wish to pay occasionally by credit card, or want to manually pay by credit card each month then you would make your payments via the Payments tab in the Account Manager system.

When you click the "Payments" tab you will see a list of all the payments you have made to Rock Island. On the left hand side of the window there will be a "Enter Payments" link, click this link and you will see a list of all outstanding invoices to be paid. Check the box next to the invoice you wish to pay and then select the payment type, ie; Visa, MasterCard, etc and enter the invoice amount then click NEXT. On the following page you can verify the payment information and if it is all correct, click "Pay Invoice(s)".

Customers that pay by credit card will receive a email receipt showing the payment has been applied to their account. Customers that setup automatic credit card payments will get two notices, one is a "pending charge" notice, the second notice is the receipt that the payment was successful.

If you have any questions about our Credit Card Payment option, or wish to setup other payment options such as ACH (auto debit from your checking account) please feel free to contact our Billing Dept at billing@rockisland.com